Paradigm Shift, was first used by Thomas Kuhn, in his book "The Structure of Scientific Revolutions" (1962), to describe a change in basic assumption within the ruling theory of science. Today this has become popular to suggest, "a change from one way of thinking to another". The possibility of perceiving or viewing things differently. This concept has evolved and has taken much importance in almost all areas of life today.
We find that when we speak of Quality, the same aspect of "Paradigm Shift" comes into vogue. "Quality" was perceived in the early days as "what was being delivered as per the requirements provided to us" - This essentially menat that we probably lost focus on "what the expectations of the customer" might be! As days went by and there were learnings from the mis-match of understanding between the producer and the customer, the focus began to also include "Customer expectations or Fit to Use" apart from "Conformance to Requirements". This became a holistic view and as it stands today, people realize the importance of both these views when they speak of Quality.
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